Its complexities meant the system was under-utilised by staff, so IE stepped in to reimagine ways of working and subsequently the platform to proper service its users needs.
After 12 months of working in a traditional waterfall way, the Knowledge Management team realized that they needed to move much faster to achieve their transformation goals. BUPA engaged IE to help redesign and rebuild the Know-IT platform and build the team capabilities to deliver using new ways of working, based on agile and design thinking.
As part of this engagement IE:
At the end of the engagement, the Know-It team had successfully transformed to a new way of working.
The business and IT people worked together in one collaborative, collocated, cross functional team that delivered value every two weeks. They continuously prioritised their work by business value and tracked it on big visual boards so everyone could see it. They designed and tested concepts and prototypes with users every two weeks to make sure that they were delivering what their users wanted. They worked together to identify and resolve blockers and they held regular retrospectives to continuously improve. Following the engagement the teams were able to successfully continue with new ways of working, unassisted.