Toyota’s Information Systems Division (ISD) is a group of 150 people that develops and manages IT systems for Toyota’s manufacturing, design, sales, marketing and administrative functions across Australia. Toyota’s vision is to engage customers by providing a high-quality digital experience that connects customers with Toyota and Dealers from beginning to the end of their guests’ journey.
During a long term partnership the following was delivered:
Toyota and IE continue to work closely together across ISD and other divisions.
The formal and informal training and ongoing coaching have helped to uplift agile capabilities inside Toyota and deliver results more quickly for IS and its enabling and adjacent teams, including marketing. In addition to training and coaching, IE assembled a continuous delivery team who co-located alongside Toyota staff and business partners to transform the online guest experience and support Toyota’s agile transformation.
Collaboratively, they formulated a backlog of enhancements, which are tackled in two-week sprints and displayed on screen with frequent business showcases for input and transparency. For the past two years, this team continues to work on an ever-evolving backlog, which is frequently re-prioritised based on real data, ensuring the team is focused on delivering the features which provide the greatest value to the business.
The profound impact of this training and IE’s embedded experts on the Toyota.com.au experience - both on screen and behind the scenes in the CMS - has seen their agile way of working adopted widely in the organisation.