IE | Case Study | Department of Human Services - Youth Advisory Hub
1894
single,single-portfolio_page,postid-1894,ajax_fade,page_not_loaded,smooth_scroll,,wpb-js-composer js-comp-ver-3.6.12,vc_responsive

Department of Human Services –
Youth Advisory Hub

The Department of Human Services (DHS) plans, funds and delivers community and housing services in line with the government’s vision for making Victoria a stronger, more caring and innovative state.

150+ CONVERSATIONS IN THE 'YOUR SAY' FORUM AFTER THE FIRST MONTH

17 SEPARATE GROUPS CREATED, WHICH ARE ACTIVE ON A WEEKLY BASIS

ENGAGEMENT FROM THE MINISTER

DHS has a strong connection to young people through their current information driven site, Youth Central. However, this site lacked the facilitation for dialogue and community organisation amongst the youth participants.

Mockup-DHS

Purpose

The Department of Human Services appointed IE to design and develop a website for The Youth Advisory Hub (YAH), a key program being developed by DHS to support young people in decision- making in their local community. The site was to act as an accompanying digital asset to the already functional Youth Central.

The purpose of the YAH site is to provide a mechanism for engaging youth advisory groups to network using a dedicated online forum and access to various tools and resources. The key objectives were:

  • To provide a place for young people to come together to connect and share ideas, learnings and information on upcoming events and showcase success stories
  • To connect by sharing ideas on upcoming events, governmental motions and showcase success stories
  • To allow the Victorian Government to consult broadly with young people
  • To facilitate networking between youth advisory groups across the state
  • To provide youth advisory groups with access to resources and tools
  • To support the Victorian Government’s Shape It initiative
  • To support young people’s involvement and decision making in their local community
Image-DHS_04

The Journey

To kick off the plan phase of the project, IE held a workshop with DHS to agree on requirements and decide the key priorities. From this, IE investigated the best platform to facilitate youth involvement and fit with time frame detailed in the brief. It was decided that WordPress, with open-source forums and social plugins, would offer the best value for their budget.

The first phase of the project, completed in December, covered the creation of a functional prototype and The Exchange’s creative brand. DHS conducted early end-user testing using the prototype IE produced, and the results were briefed into IE by DHS the following month. Their feedback was used as the basis for the design and development of the site, which was completed using short developmental iterations just six weeks later.

DHS trusted IE’s technological experience and a piece of exceptional work was delivered on time, and to budget.

“The Exchange website was successfully launched on the 4th March to glowing praises from the Minister’s office and The Department of Human Services project team. IE’s Delivery team worked hard to meet the deadline and are proud of their work on such a great project”

NATALIE ROSE – PROJECT MANAGER, IE AGENCY
Image-DHS_05

Solution

The exchange was successfully launched on the 4th of March, after a 6 week turn-around from end-to-end, to glowing praises from the Minster’s office and The Department of Human Services project team. The key successes were:

  • 150 + conversations in the ‘your say’ forum after the first month
  • 17 separate groups created, which are active on a weekly basis
  • Positive feedback and engagement with the site from The Minster, The Honourable Ryan Smith.