In only three sprints, the team delivered the first release of the application to over 700 corporate Post Offices and Business Hubs. The initial feedback from staff and customers was very positive.
IE’s Delivery Sprints included concepts, design and development in each iteration, which produced a deployable solution at the end of every 2 week segment.
By working closely with the Australia Post team during these fast-paced sprints, the team quickly developed a prototype to put forward for customer testing.
By following this process, IE was able to develop a user-friendly, accessible and visually appealing application for Australia Post. The application is built within a framework to build business efficiencies, and so the team can easily update and manage content remotely.
Through the LaunchPad app, Australia Post retail employees can now use native applications like Google Maps, seek information with government websites in regards to Australian passports and working with children checks, and directly lodge customer inquiries and service requests.
Another feature that will improve the customer experience is the Parcel Tracking service, with staff in-store being able to access detailed information on the location of a customer’s parcel for the first time.
The success of the project was down to understanding the needs Australia Post had, and how the IE team could create an efficient and human-centered application that helped to create a more seamless customer experience in-store.
IE’s CEO, Rhys Hayes credits the team members and the agile process for the success of the project. “Taking a digital project like this from concept to live deployment in 6 weeks requires collaboration and trust. It’s great to see Australia’s biggest corporates taking agile seriously and achieving results.”